4.9★★★★★142 Google reviews
Doncaster clients rate us 4.9
142 Google reviews with an average of 4.9 stars. Read what clients say about their treatment and our follow-up.
Read our Google reviewsWhat clients say about Dermacy Clinic
Real Google reviews from Dermacy Clinic clients. Every plan here starts with an assessment and is reviewed against your own first images.
I recently had the Fire & Ice facial and oh my god I honestly couldn’t be happier with the results. I have very sensitive, acne-prone skin, so I’m always nervous about trying new treatments, but this facial was amazing from start to finish.
It was my first time at the clinic where I had a is clinical facial. Nebahat was so warm, welcoming and very professional. The skin analysis was grest and she really took the time to look at my skin in great detail and gave brilliant advice and recommendations. I will definitely be making a second appointment.
Is it a scar, or is it a mark?
This single distinction decides whether you need a course of treatment or mainly patience and sunscreen.
The glass test
Press a clear glass gently against the mark and look: redness that disappears under pressure is a vessel problem, colour that stays is pigment, and a dent that is still visible either way is texture.
Post-inflammatory hyperpigmentation
Brown or grey-brown flat marks. Not a scar.
- How to tell
- Flat to the touch. Colour stays when pressed. More common and longer-lasting in deeper skin tones.
- What it needs
- Fades, given months and daily SPF 50. Pigment-directed work speeds it up. See pigmentation treatment.
Post-inflammatory erythema
Pink, red or purple flat marks. Also not a scar.
- How to tell
- Flat. Blanches — the colour disappears when you press on it and returns when you let go.
- What it needs
- Fades over months. Pigment treatments do nothing for it, which is why people waste money here. Protection, barrier repair and time.
True atrophic scarring
Pits, dents and uneven texture.
- How to tell
- You can feel it. Side lighting shows it more than flat lighting. It does not fade with time.
- What it needs
- Collagen remodelling over months — a course, not a session. Improvement rather than erasure.
Raised or lumpy scarring
Hypertrophic and keloid. A different condition.
- How to tell
- Sits above the skin. Most often on the chest, shoulders and upper back. Can keep growing.
- What it needs
- A medical pathway, not a resurfacing one. Treating it like an atrophic scar can make it worse.
Most people arriving here with “acne scars” have a mixture, usually weighted towards marks rather than texture. That is good news and it is worth knowing before you buy a course of anything.
Book your skin consultationWhich scars you have, and what each one responds to
Atrophic scars come in three shapes and they do not respond equally. Any clinic offering one treatment for all of them is selling a device rather than treating a scar.
Rolling
Broad, shallow, wave-like dips with sloping edges. The skin looks uneven in side light rather than pitted.
What it responds to
Collagen remodelling. These respond best of the three to needling and resurfacing work.
With us?Yes — the type we treat most successfully.
Boxcar, shallow
Round or oval depressions with defined edges, like a shallow crater.
What it responds to
Repeated collagen remodelling. Slower than rolling, and improvement rather than removal.
With us?Yes, with realistic expectations set first.
Boxcar, deep
The same shape but steep-walled and clearly set into the skin.
What it responds to
Usually needs procedures beyond resurfacing — the walls have to be released or excised.
With us?Assessed and referred.
Ice pick
Narrow and deep, like a pinprick that goes down rather than across.
What it responds to
Focal techniques that treat the scar individually. Needling and peels largely pass over them.
With us?Assessed and referred — we will not sell you a course that cannot reach them.
Hypertrophic and keloid
Raised, firm, sometimes itchy or tender. Chest, shoulders and jawline.
What it responds to
A medical pathway. Resurfacing is the wrong direction and can worsen them.
With us?Referred.
Most faces carry more than one type. The plan is built around the mix you actually have, and the parts we cannot treat here are named at the assessment rather than quietly left out.
Book your skin consultationWhat we do at our Doncaster clinic
Scarring is treated by making the skin build new collagen, repeatedly, over months. There is no version of this that works in one visit.
What changes between plans is the depth, the spacing and what supports it at home.
The professional ranges we treat with
iS Clinical, Medik8 and mesoestetic at our Armthorpe clinic.
Settle the acne first
Nothing scar-related starts while spots are still forming. New inflammation makes new marks, so treating scars underneath active acne is paying to chase a moving target. If your acne is still active, that gets sorted first — see acne treatment.
Microneedling for texture
Controlled micro-injury that triggers collagen remodelling, spaced four to six weeks apart and judged as a course rather than a session. This is the core of what improves rolling and shallow boxcar scarring. See microneedling.
Professional peels for surface and marks
Used where congestion, surface texture and post-acne pigment are part of the picture, and stepped down for deeper skin tones. See chemical peels.
Protocols from the professional ranges
Matched to your skin at the assessment, with the in-clinic step and the homecare taken from one system rather than assembled from whatever is on the shelf.
Daily protection, without exception
Broad-spectrum SPF 50 every day. UV darkens post-acne marks faster than any treatment can lift them, and it is the single most common reason a good plan underperforms.
Photograph, then review
Scarring changes slowly enough that memory is unreliable. Images at the start and at review are how you actually know whether it worked.
What acne scar treatment costs here
The plan and its full cost are agreed and written down at your assessment, before anything is booked — the in-clinic sessions, the homecare and the number of weeks, together.
Microneedling
£150The core of the texture work for rolling and shallow boxcar scarring, judged three to six months after the last session.
Medik8 professional peels
£80For surface texture, congestion and post-acne marks, alongside needling rather than instead of it.
What you are told before you pay
- The assessment comes first, and its fee comes off your treatment. Worth checking wherever you go: a consultation fee and a separate patch-test fee are often both payable before any treatment, and they are not always credited back.
- You are told what you actually need. If your problem is mostly marks rather than scars, that is a shorter and cheaper plan, and we will say so rather than sell the longer one.
- Nothing is sold before it is assessed. If your scar type needs a procedure we do not offer, you get told that at the assessment.
- Current prices are confirmed when you book. Call 07899 703678 or book online and each step is priced before you commit to anything.
Start with a £30 AI skin analysis
We image your skin, separate marks from true scarring and name every scar type before anything is priced. It is completely free when you go ahead with any treatment.
What happens, step by step
Skin assessment
Starts on the skin analysis machine. Your scar types are identified, marks separated from texture, Fitzpatrick skin type recorded, and your history taken — including any isotretinoin, and any tendency to raised scarring. Images are stored. The fee comes off your treatment.
A plan in writing
Which scars are treatable here, which are not, how many sessions, over how long, and the total cost including homecare.
Preparation
The skin is prepared before it is treated, particularly in deeper tones. Skipping this is how treatment causes the marks it was meant to remove.
The course
Sessions four to six weeks apart, adjusted to how your skin responds rather than to a fixed package.
Review against your first images
Not against memory. If it has not moved enough, the plan changes or we tell you it has gone as far as it usefully can here.
Then leave it alone to build
Collagen keeps remodelling for months after the last session. Maintenance is homecare and sun protection, not an endless course.
What actually happens, and over how long
Scar treatment is judged in months, not appointments. Here is the honest shape of it, including the parts that are easy to leave out of a sales conversation.
- First months
Marks move first
Post-acne redness and pigment are the quickest wins and often improve substantially within a few months, given daily sun protection. If marks are most of your problem, you may need far less than you were expecting.
- Every 4–6 weeks
Texture takes a course
Collagen remodelling needs repeated treatments spaced four to six weeks apart. Expect a course rather than a session, and expect the plan to be reviewed rather than sold in one go.
- 3–6 months after
The result keeps building after you stop
New collagen continues to lay down for months after the final treatment, so the honest assessment point is three to six months later, not the week after.
Improvement, not erasure
A realistic outcome is a meaningful reduction in how visible the scarring is, particularly in the side lighting that shows it most. Smooth, unmarked skin is not what this buys, whatever the photographs elsewhere suggest.
Rolling responds, ice pick does not
Two people with the same number of scars get different results depending on the shape of them. That is why the scar type is settled before the plan, and why we will sometimes tell you the money is better spent elsewhere.
Results vary between individuals
Age, skin type, how long the scarring has been there and how deep it goes all change the outcome. You will be given a realistic expectation for your skin, in writing, before you commit.
Recovery and aftercare
What you do in the days after treatment affects the result as much as the treatment does, particularly in deeper skin tones where the risk is marking rather than scarring.
Day 1The first 24 hours.
Skin is warm, pink and tight after needling, similar to sunburn. Keep it clean and simple: no actives, no exfoliation, nothing fragranced. Water and the aftercare you are given, nothing else.
Days 2–5Days two to five.
Redness settles, and after peels the skin flakes. Let it shed on its own — picking flaking skin is how post-treatment marks happen.
Every daySun protection from day one.
Broad-spectrum SPF 50, reapplied. Freshly treated skin marks faster in UV than untreated skin, and that mark can outlast the benefit.
About a weekBack to normal routine at about a week.
Retinoids and acids go back in when the skin is calm, in the order written on your plan rather than all at once.
Next dayMake-up.
Usually the next day after needling, and once flaking has settled after a peel. You are told precisely, before you book.
A few daysExercise, saunas and swimming.
Leave heat and chlorine for a few days. Heat prolongs redness and chlorinated water irritates a compromised barrier.
Call us if redness worsens rather than settles after 48 hours, if the area becomes painful, or if you develop blistering or a cold sore. None of these is common, and all are easier to manage early.
Do not book a treatment in the week before a wedding, a holiday or anything photographed. Plan around it — we will help you count backwards from the date.
Most people plan treatment around their week rather than taking time off. We will help you pick the dates.
Book your skin consultationWe treat the acne and what it leaves behind
Dermacy opened in July 2020 and has treated acne, rosacea and pigmentation in the same place ever since. Scarring is the end of that story rather than a separate service, which is why the assessment starts by working out how much of what you see is mark and how much is texture. The clinic was built on fifteen years of hospital experience beforehand, across anaesthesia, pain, oncology, plastic surgery and dermatology.
15 years in hospital care
Anaesthesia, pain, oncology, plastic surgery and dermatology, before the clinic opened in July 2020.
Courses that cannot work, refused
If your scar type needs something we do not offer, you are told at the assessment.
Marks and texture, separated
Skin analysis imaging shows how much of what you see is mark and how much is true scarring.
One system, start to finish
Homecare comes from the same range as the in-clinic protocol, which is why results hold between appointments.
The professional ranges behind your plan
Professional ranges are supplied only to trained clinics and are not the versions sold on the high street. With scarring they matter twice over: what supports the skin between sessions decides how much of each treatment actually holds.
- Medik8
- Texture and remodellingRetinoid-led routines that support collagen work between sessions.
- mesoestetic
- The marks left behindDepigmenting protocols for post-acne pigment. See pigmentation treatment.
- iS Clinical
- Reactive and inflamed skinWhere the barrier is damaged and the skin will not tolerate actives yet.
- One system, start to finish
- Clinic and homecare matchedHomecare comes from the same range as the in-clinic protocol, which is why results hold between appointments.
All three are professional cosmetic ranges. None contains a prescription-only medicine, and where your skin genuinely needs one we will say so.
If your skin is Fitzpatrick IV to VI
Post-acne marks and scarring behave differently in deeper skin tones, and the risk profile of the treatment changes with them. This gets planned for rather than glossed over.
- Pigment is usually the bigger complaint. Post-inflammatory hyperpigmentation in deeper tones is more intense and lasts longer, and for many people it distresses more than the acne itself did.
- Treatment itself can cause marking. Any procedure that inflames the skin can leave a darker mark behind, so depth and settings are conservative, sessions are spaced further apart, and the skin is prepared before rather than pushed harder.
- Raised scarring is more likely. Keloid and hypertrophic scarring occur considerably more often in deeper skin tones, particularly on the chest, shoulders and jawline. That changes what is safe to treat and what gets referred.
- Sun protection is not optional here either. UV drives post-acne pigmentation in every skin tone, including ones that rarely burn.
- Being turned away is not the answer. Deeper skin tones are routinely undertreated because clinics are unsure. The plan changes; the door does not close.
Your scar assessment in Doncaster
Your assessment, skin analysis, treatment plan and reviews are carried out within each practitioner’s current professional scope.
Nebahat Karadag
Aesthetic NurseSeparates marks from true scarring, identifies scar type and skin type, sets the course and the review point, and decides which scarring should be referred rather than treated in clinic.
When we are, and are not, the right choice
We also tell you honestly when what you have is mostly marks rather than scars, which is often, and costs far less to put right.
Ideal for
- Rolling and shallow boxcar scarring
- Uneven texture across the cheeks and temples
- Brown marks left after spots cleared
- Red or purple marks that have not faded yet
- The barrier damage left by years of treating acne aggressively
- Acne that has settled and stayed settled
- Anyone who wants to know what they actually have before spending
We check carefully first
- Deeper skin tones, planned for rather than turned away
- Recently finished isotretinoin
- Pregnant or breastfeeding — the plan is stripped back and agreed with your midwife or GP
- Any tendency to raised scarring
We wait or refer if
- Ice pick or deep boxcar scarring as the main problem
- Raised, hypertrophic or keloid scarring
- Acne still active — that comes first
- On isotretinoin now
- Expecting removal rather than improvement
- Unwilling to wear sunscreen daily
What we refer, and why we say so
Scarring is the area of skin work where overselling is easiest and most expensive for the person paying. Here is the line.
- Ice pick and deep boxcar scarring. These need focal or surgical techniques — releasing, excising or treating each scar individually. We do not offer those, and a needling course will not reach them.
- Hypertrophic and keloid scarring. A medical pathway. Resurfacing can make raised scarring worse.
- While acne is still active. Settled first, then scarring, in that order.
- While you are on isotretinoin, or recently finished. Needling and resurfacing wait until you have been off it for a period agreed with your prescriber — commonly six to twelve months, and that window is worth confirming with whoever prescribed it.
- We do not promise removal. Scars are improved, not erased, and anyone telling you otherwise is not being straight with you.
Scarring treatment is not funded on the NHS, so this is a private decision either way. That is a reason to spend it accurately, not a reason to spend it here.
What each treatment actually targets
Most confusion about acne scarring comes from treatments being sold as interchangeable. They are not. This is what each one is for, and where it stops.
| Treatment | What it targets | Typical course | Downtime |
|---|---|---|---|
| Microneedling | Rolling and shallow boxcar scarring, overall texture. Works by triggering collagen remodelling rather than removing tissue. | A course, spaced 4–6 weeks apart, judged at 3–6 months | Redness for a day or two |
| Professional peels | Surface texture, congestion, and post-acne pigment. Supports needling rather than replacing it. | A short course, spaced to tolerance | Flaking for a few days |
| Depigmenting protocols | Brown post-acne marks only. No effect on texture. | Weeks to months, with homecare | Varies with protocol |
| Barrier and anti-inflammatory routines | Red post-acne marks, reactive skin, and preventing new marks. Slow, cheap, and the part most people skip. | Ongoing | None |
| Daily SPF 50 | Stops UV deepening every mark you have. Does nothing for texture and everything for pigment. | Every day, permanently | None |
| Focal and surgical techniquesNot offered here | Ice pick and deep boxcar scars, treated individually rather than resurfaced. | Referred onward | Depends on technique |
| Medical pathwayNot offered here | Raised, hypertrophic and keloid scarring, which resurfacing can worsen. | Referred onward | — |
Two things are worth noticing in that table. Most of what improves post-acne marks costs very little. And the treatments with the biggest price tags are the ones we refer rather than sell.
Why acne scars form, and why some people get them
Scarring is not caused by the spot itself. It is caused by how deep the inflammation went, how long it stayed, and how the skin repaired afterwards. Understanding that explains both what can be improved now and what would have prevented it.
01Inflammation breaks the follicle wall
When a blocked pore becomes inflamed and the wall ruptures below the surface, the contents spill into the surrounding skin. The deeper that rupture, the more tissue is involved in the repair.
02The repair overshoots or undershoots
Repair either loses collagen, leaving a depression — an atrophic scar — or lays down too much, leaving a raised one. Roughly four in five acne scars are the depressed kind.
03Depth decides the shape
Narrow, deep inflammation leaves an ice pick scar. Wider destruction with defined edges leaves a boxcar. Tethering beneath the surface pulls the skin down into rolling scars. This is why one person’s scars respond and another’s do not.
04Why some people scar and others do not
Nodules and cysts scar; surface spots usually do not. How long the acne went untreated matters enormously, as does genetics and how the skin heals generally. Picking and squeezing push inflammation deeper and reliably make the outcome worse.
05The marks are a separate process
Brown marks are pigment produced during the inflammation. Red marks are vessels that have not yet settled. Neither involves lost collagen, which is exactly why they fade and true scars do not.
06Time does part of the work, then stops
Scarring continues to change for around a year after the acne settles, mostly for the better. After that it is stable, and what is left is what treatment works on. Treating too early means treating a moving target; waiting several years does not make it harder.
The cheapest scar treatment is treating the acne early
Every clinical guideline says the same thing: controlling inflammatory acne promptly is the most effective thing anyone can do about scarring, and it costs a fraction of treating the scars afterwards.
- Treat the acne properly and quickly. Nodules and cysts are what scar. If that is what you have, the priority is a prescriber now, not a scar plan later.
- Stop picking. Unglamorous, and it genuinely changes how a spot heals.
- Daily broad-spectrum SPF 50. It does not prevent texture, but it substantially limits how dark and how permanent the marks become.
- Waiting to see. Scarring is set down while the acne is active, not afterwards, so waiting a year to act costs more than it saves.
- Treating marks while spots keep coming. New inflammation makes new marks faster than any treatment clears the old ones.
- Home devices on inflamed skin. Needling at home over active acne spreads inflammation and can cause the scarring it is meant to fix.
Questions people ask about acne scarring
Clear answers covering marks and scars, realistic results, sessions, isotretinoin, deeper skin tones, downtime and suitability.
How do I know if it is a scar or just a mark?
Press a clear glass gently against it. Redness that vanishes under pressure is post-inflammatory erythema, a vessel issue. Colour that stays is post-inflammatory hyperpigmentation, a pigment issue. A dent you can feel, visible in side lighting, is a true scar. The first two fade with time and protection; only the third needs collagen work. We settle this at the assessment before anything is priced.
Can acne scars be removed permanently?
No. True scars are permanent changes to the skin’s structure, and treatment improves how visible they are rather than erasing them. Marks are different — brown and red post-acne marks genuinely do fade. Anyone promising removal is either talking about marks or not being straight with you.
How much improvement is realistic?
Enough to change how the skin reads in ordinary light, particularly the side lighting that shows texture most. Rolling scars improve most, shallow boxcar next, ice pick least. You will be given a realistic expectation for your own skin, in writing, at the assessment rather than a percentage borrowed from someone else’s.
How many sessions will I need?
Texture work is a course rather than a session, spaced four to six weeks apart, and judged three to six months after the last one because collagen keeps building. The exact number is set once your scar types are known. Marks often need far less than people expect.
Do I have to treat my acne first?
Yes, and it is not a delaying tactic. New spots create new marks, so treating scars while acne is active is paying to chase a moving target. It also means resurfacing inflamed skin, which can worsen both pigmentation and scarring. Acne first, then scarring — see acne treatment.
Can I be treated if I am on isotretinoin, or just finished?
Not during, and not straight after. Isotretinoin changes how the skin heals, so needling and resurfacing wait until you have been off it for a period agreed with your prescriber — commonly six to twelve months. Bring your dates to the assessment and we plan around them. It is worth asking any clinic this before you book.
What is post-inflammatory erythema?
The pink, red or purple flat marks left where a spot has healed. They are dilated vessels, not pigment and not scarring, and they blanch when pressed. They matter because pigment treatments do nothing for them — a great deal of money gets spent on the wrong target here. They fade over months with protection and barrier repair.
Why do some people scar and others do not?
Depth and duration of inflammation mostly. Nodules and cysts scar; surface spots usually do not. Genetics, how long the acne went untreated, and picking all contribute. This is why treating inflammatory acne promptly is the most effective scar prevention there is.
Does microneedling actually work for acne scars?
For rolling and shallow boxcar scarring, yes — as a course, with months to remodel. For ice pick scars it largely passes over the problem, because those are narrow and deep and need focal techniques. That difference is why the scar type is settled before a course is sold. See microneedling.
Do chemical peels help acne scarring?
They help surface texture, congestion and the marks left behind, and they support a needling course. They do not lift deep atrophic scarring on their own. We use them where they earn their place and say so where they do not. See chemical peels.
Is treatment safe on darker skin tones?
Yes, with the plan built differently. Fitzpatrick IV to VI carry a higher risk of post-inflammatory pigmentation from the treatment itself, and a higher likelihood of raised scarring, so depth and settings are conservative, the skin is prepared first, and sessions are spaced further apart. Being turned away is not the right answer; being treated identically to type II skin is not either.
Can you treat raised or lumpy scars?
No. Hypertrophic and keloid scarring is a different condition with a medical pathway, and resurfacing can make it worse. We identify it and tell you where to go. It is more common on the chest, shoulders and jawline, and more common in deeper skin tones.
Is acne scar treatment available on the NHS?
Generally not. Acne scarring is treated as a cosmetic concern, so it is almost always private. Your GP can still treat active acne, and that is the part worth pursuing on the NHS because it is what prevents further scarring.
Is there downtime?
Expect redness for a day or two after needling, sometimes a little longer, and flaking after peels. Most people plan treatments around the week rather than taking time off. You are told what to expect before you book.
Does it hurt?
It is uncomfortable rather than painful, and it is managed. The face is numbed for needling and you will be told exactly what the sensation is like before you agree to anything.
Will my marks come back?
The treated marks do not, but new spots make new marks, which is why acne control and daily sun protection are part of the plan rather than an afterthought. True scarring does not return once improved; it simply does not improve further without more work.
Can I treat the marks and the texture at the same time?
Often yes, once the acne is settled, because the same course can support both. What does not work is treating either while spots are still forming.
Can you treat scarring on my back and chest?
It is assessed as its own area. Truncal skin heals more slowly and is the commonest site for raised scarring, so the assessment matters more there, not less.
What if it does not work?
You are reviewed against your first images rather than against memory. If it has not moved enough, the plan changes, or we tell you it has gone as far as it usefully can here and what the next step would be elsewhere. That conversation happens at review, not after you have bought another course.
Where exactly are you, and is there parking?
Armthorpe, Doncaster, with free customer parking directly outside. Open Monday to Saturday, 10:00 to 20:00, and we see clients from across South Yorkshire — Doncaster, Bawtry, Bessacarr, Rossington, Thorne and Conisbrough among them.
Find out what you are actually treating
Most people arrive believing they have scarring and leave knowing how much of it is marks that will fade. That answer is worth having before you spend anything. Your consultation starts with a £30 AI skin analysis, completely free when you go ahead with any treatment.
